Shipping Policy

Order confirmation

A confirmation email which includes your estimated shipping date will be sent to you after the order has been placed. Once your order is shipped:

• We will send a Shipment Confirmation email which provides you with a tracking number(s) of the shipment, along with the link for tracking your package(s) on the next working day of the estimated ship date.  

• You will then receive the order at the provided shipping address within the time frame based on your location.

If you find that your order(s) has passed the estimated shipping date but you do not have the tracking information, please contact our Customer Service Department on Help Center page.

Shipping service

We use third-party shipping partners to deliver our products to customers. Our usual shipping partner is UPS or FedEx.

Shipping exception:

We do not offer free shipping for Pod products, Levitate desks, and oversized products because there is a large amount of packaging that is used to ensure items are shipped safely to the customer, and our shipping rates will reflect the quality of service.

Shipping rates and fees may vary depending on the delivery address for your order. You will see the total amount when completing the shipping address in your order, it is the final cost that you need to pay for us (including Tax/VAT).

Where we ship 

We provide shipping services to the majority of countries worldwide, including:

• United States - The 48 contiguous United States

• Canada - All provinces, including Vancouver Island - BC 

• Countries in the European Union (except Greece, Turkey, Lebanon), Switzerland.

• The United Kingdom.

Due to restrictions of shipment from our carrier partners, Autonomous products are not eligible to ship to APO and FPO Military addresses.

Shipping time frame

The shipping time frame is how long it takes for the product to reach your location. The shipping time frame is calculated from the estimated shipping date to the delivered date. Please note that each item in one order may have different estimated shipping dates due to different stock availability. 

The shipping time frame varies depending on your locations:

• The United States - The 48 contiguous states: 3 to 7 business days after the item’s estimated shipping date. 

Sales tax & VAT 

The tax amount you’re paying at checkout on our website is either sales tax, GST or VAT varying by country. Tax will be calculated when you input your shipping address during the checkout process.

Missing or lost packages

In case you receive delivery notification of the shipment(s) via your email without finding or receiving the order(s), please try:

• Looking around the shipping address (if you live at a residence)

• Checking again with the receptionist at the reception area (if you live in an apartment)

• Autonomous reserves the right to deny assistance or responsibility for all the lost claims, which are reported to us after 30 days from the delivery date, or because customer provides the incorrect/incomplete shipping address.

Some carrier’s delivery notification may be sent out 24 hours before its actual arrival. If you still can’t find your package(s), please report the case immediately to us at the Help Center page so that our Customer Service Department can assist you in filing the claim and sending you a new replacement package(s).

Warranty Coverage

Coverage:

• We hereby guarantee that all products sold through our store shall be free from manufacturing defects for a specified duration, as outlined below.

• This warranty is exclusively applicable to products purchased brand new and directly from our official website.

Exclusions:

• Products that have sustained damage due to improper use, accidental mishandling, unauthorized alterations, or natural wear and tear are not covered.

• Items procured through third-party vendors (e.g., unauthorized resellers or distributors) fall outside the scope of this warranty.

• Promotional items, clearance stock, or products marked as "final sale" are explicitly excluded from warranty coverage.

2. Warranty Period

Standard Warranty:

• A 30-day warranty period, commencing from the date of delivery, is provided to address any manufacturing defects.

• Note: Certain products may be eligible for extended warranty periods, as detailed in their respective product descriptions on our website.

3. Warranty Claim Process

Procedure for Filing a Claim:

1. Notification: Customers must notify us via support@tenoin.com within 7 calendar days of identifying a defect.

2. Documentation: Submit clear, high-resolution photographs or videos showcasing the product and the defect in question.

3. Verification: Provide the order number and proof of purchase to validate the claim.

Resolution Options:

• Product Replacement: A replacement unit will be dispatched, contingent upon supplier availability.

• Refund: A partial or full refund may be issued at the sole discretion of the store, following a thorough assessment of the claim.

4. Exceptions and Limitations

Non-Coverage Scenarios:

• Damage resulting from improper assembly, accidental drops, exposure to liquids, or extreme environmental conditions.

• Products lacking proof of purchase or acquired outside the stipulated warranty period.

• Items explicitly categorized as "used," "refurbished," or "no warranty" on our website.

Dropshipping Products:

• As we operate in collaboration with third-party suppliers, the resolution of defects is contingent upon the supplier's warranty policies.

• Replacement timelines may vary based on the supplier's operational protocols.

5. Customer Responsibilities

Inspection Upon Delivery:

• Customers are required to inspect the product immediately upon receipt to identify any visible damage or defects.

• Delivery-related damages must be reported within 48 hours, accompanied by photographic evidence of the packaging and product.

Shipping Costs:

• Customers shall bear the shipping expenses for any exchanges or returns not attributable to manufacturing defects.

6. Limitations of Liability

Exclusions:

• We shall not be held liable for consequential damages, including but not limited to loss of profits, business interruption, or downtime.

• Issues arising from carrier delays, logistical errors, or incorrect delivery addresses are beyond our responsibility.

Third-Party Suppliers:

• The warranty is governed by the policies of our third-party suppliers. In the event of a conflict, the terms outlined in this policy shall prevail.

7. Policy Amendments

• We reserve the unequivocal right to modify, update, or revise this warranty policy at any time without prior notice. All changes will be promptly communicated through our website.

8. Contact Information

• For further assistance or inquiries, please reach out to us via the following channels:

  • Email: support@tenoin.com

Final Notes

• This warranty policy is designed to complement, not supersede, your statutory rights under applicable consumer protection laws.

• We strongly advise consulting a legal professional to ensure compliance with the specific regulations of your country or region.