Warranty Coverage

Coverage:

• We hereby guarantee that all products sold through our store shall be free from manufacturing defects for a specified duration, as outlined below.

• This warranty is exclusively applicable to products purchased brand new and directly from our official website.

Exclusions:

• Products that have sustained damage due to improper use, accidental mishandling, unauthorized alterations, or natural wear and tear are not covered.

• Items procured through third-party vendors (e.g., unauthorized resellers or distributors) fall outside the scope of this warranty.

• Promotional items, clearance stock, or products marked as "final sale" are explicitly excluded from warranty coverage.

2. Warranty Period

Standard Warranty:

• A 30-day warranty period, commencing from the date of delivery, is provided to address any manufacturing defects.

• Note: Certain products may be eligible for extended warranty periods, as detailed in their respective product descriptions on our website.

3. Warranty Claim Process

Procedure for Filing a Claim:

1. Notification: Customers must notify us via support@tenoin.com within 7 calendar days of identifying a defect.

2. Documentation: Submit clear, high-resolution photographs or videos showcasing the product and the defect in question.

3. Verification: Provide the order number and proof of purchase to validate the claim.

Resolution Options:

• Product Replacement: A replacement unit will be dispatched, contingent upon supplier availability.

• Refund: A partial or full refund may be issued at the sole discretion of the store, following a thorough assessment of the claim.

4. Exceptions and Limitations

Non-Coverage Scenarios:

• Damage resulting from improper assembly, accidental drops, exposure to liquids, or extreme environmental conditions.

• Products lacking proof of purchase or acquired outside the stipulated warranty period.

• Items explicitly categorized as "used," "refurbished," or "no warranty" on our website.

Dropshipping Products:

• As we operate in collaboration with third-party suppliers, the resolution of defects is contingent upon the supplier's warranty policies.

• Replacement timelines may vary based on the supplier's operational protocols.

5. Customer Responsibilities

Inspection Upon Delivery:

• Customers are required to inspect the product immediately upon receipt to identify any visible damage or defects.

• Delivery-related damages must be reported within 48 hours, accompanied by photographic evidence of the packaging and product.

Shipping Costs:

• Customers shall bear the shipping expenses for any exchanges or returns not attributable to manufacturing defects.

6. Limitations of Liability

Exclusions:

• We shall not be held liable for consequential damages, including but not limited to loss of profits, business interruption, or downtime.

• Issues arising from carrier delays, logistical errors, or incorrect delivery addresses are beyond our responsibility.

Third-Party Suppliers:

• The warranty is governed by the policies of our third-party suppliers. In the event of a conflict, the terms outlined in this policy shall prevail.

7. Policy Amendments

• We reserve the unequivocal right to modify, update, or revise this warranty policy at any time without prior notice. All changes will be promptly communicated through our website.

8. Contact Information

• For further assistance or inquiries, please reach out to us via the following channels:

  • Email: support@tenoin.com

Final Notes

• This warranty policy is designed to complement, not supersede, your statutory rights under applicable consumer protection laws.

• We strongly advise consulting a legal professional to ensure compliance with the specific regulations of your country or region.