Terms of Service

Welcome to the Tenoin.

This Terms of Service governs your access to and use of the tenoin.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Sites”). The Sites are owned and operated by Tenoin, Inc (“Tenoin”, “us”, “we”, “our” or “ours”).

By using any products or services that we or our service providers offer you over your computer, our website and portal (the “Products”), or the mobile app on mobile and tablet devices (the “Apps” and, or “Mobile Apps” or collectively as “Apps”), you are entering into a binding legal agreement with us, in which you agree to be subject to and bound by these Terms (and by these Terms we mean: (i) this Terms of Service; (ii) our Privacy Policy; (ii) our set of Terms of Use and Terms of Service for different Products and Services offered (if any) and (iii) any other policies listed on our website. Some features of the Service may be subject to additional terms, and they are made part of these Terms. Please read this Terms of Service (the “Terms” or “TOS”) carefully before using the Sites, the Apps, the Products and Services they offer.

By accessing, viewing, or using the content, material, products, or services available on or through the Sites, you certify that you have read, understand, and agree to be legally bound by these Terms, as well as our Privacy Policy, each of which is incorporated by reference as if fully set forth herein. You further certify that you are 16 years of age or older and that you have all the necessary rights, power and authority to enter into this Agreement and perform the obligations set forth under this Agreement. You understand and agree that your use of the Sites or any content, material, products or services made available on or through the Sites (collectively, the 'Services') signifies that you have fully accepted and agreed to these TOS.

If you are unwilling or unable to be bound by these Terms, please do not use the Sites, the Products and Services.

PLEASE BE ADVISED THAT THESE TERMS OF SERVICE CONTAINS BINDING ARBITRATION PROVISIONS IN SECTION 13 WHICH WILL REQUIRE YOU TO SUBMIT DISPUTES (WITH OUT-OUT OPTION) BETWEEN YOU AND TENOIN TO BINDING ARBITRATION. YOU MAY OPT OUT OF BINDING ARBITRATION BY SENDING TENOIN A WRITTEN NOTICE IN ACCORDANCE WITH SECTION 13.

1. Product Purchases and Use of Services

Some products or services made available through the Sites may be available for purchase. By purchasing products or services made available through the Sites, you represent that you have reached the age of majority (which in most states is 18 years old) and have the legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must have your parent or guardian review these Terms and the Privacy Policy, and register or place an order on your behalf.

Tenoin may use a third-party payment processor to process payments made through the Sites. By making purchases of Products and Services on our Site, you consent to the use of such third-party payment processors.

You are responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services made available through the Sites, including sales, use, and excise taxes. To the extent that Tenoin is obligated to collect such taxes, the applicable tax will be added to your billing account. All sales are subject to our shipping, return and refund policies, which shall be made available to you on the Sites or other delivered to you with your purchased goods. Such policies may be changed at any time at Tenoin’s sole discretion.

Use of Services via Desktop and Mobile Applications

Subject to your compliance with these Terms, we grant you a limited, revocable, personal, non-exclusive, non-transferable license to download and install a copy of the Tenoin Apps which allows you to access and use Tenoin' Services on mobile and desktop devices that you own or control. You may use those copies of the Apps solely for your own personal, non-commercial use. We reserve all rights in the desktop and Mobile Apps not expressly granted to you by these Terms.

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders constitute improper use of the Sites or the abuse of Tenoin' referral or promotional codes would be subject to cancellation at our discretion. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account registered with us may also be restricted or terminated for any reason, atour sole discretion. Items purchased pursuant to a quantity discount may be re-priced upon cancellation.

Paid Subscriptions of Services

Certain Services’ Features may require you to pay a fee in order to use them. If you choose to purchase these features, you expressly authorize us or our payment processor to charge the payment method you provide for the applicable fee. When payments are processed by one of our third-party processors, you should read the terms and conditions of such third-party processors. Except as expressly set forth below, all fees are non-refundable.

When you purchase any additional features we may offer, there will be a one-time charge for that purchase. Once you purchase these features and use all or any of them, or cancel your account before using all of them, you will not be entitled to a refund. We reserve the right to terminate or suspend your use of paid features of the Service at any time and for any reason, without liability, pursuant to the terms of Section 15. If we terminate or suspend your account with or without cause, in accordance with the terms of Section 15, you will not be entitled to a refund for any fees you paid to us for these features, unless provided otherwise in the terms of sale.

Third Party Links

The Sites may contain links to websites or applications offered by third parties, including advertisements (“Third Party Sites”). We do not control or endorse Third Party Sites, and we assume no responsibility for the law compliance, practices, accuracy, or content of any Third Party Sites. Your use of any Third Party Site is entirely at your own risk. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any third-party sites.

Dropship Products offered by Third Party Vendors on Tenoin' Sites

Tenoin may list products from other Third Party Vendors for sale under the dropship model. In a dropship model, we send the customer order to the Third Party Vendors’ warehouses, then the Third Party Vendors shall pack, and prepare to send the product directly to you as the end customer. Tenoin is not involved with inventory storage, order processing nor quality control of such products. By accepting to purchase such products on the Sites, you fully acknowledge and accept the terms and conditions of the Dropship Product Terms of Use.

2. General Restrictions on Use

You agree to use the Sites and the Services only for purposes that are permitted by these Terms of Service and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the Sites and Services for your non-commercial, non-exclusive, non-assignable, non-transferable and limited personal use, and for no other purposes.

You will not (and will not attempt to):

Access any of the Services by any means other than through the interface that is provided by Tenoin;

Gain unauthorized access to Tenoin’s computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the Site, the Services, Tenoin’s networks and computer systems;

Access any of the Sites or the Services through any automated means or with any automated features or devices (including use of scripts or web crawlers);

Access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes;

3. Content

“Your Content” means Content that you submit or transmit to, through, or in connection with the Service. “User Content” means Content that users (other than yourself) submit or transmit to, through, or in connection with the Services. “Tenoin Content” or “Site Content” means Content that we create and make available in connection with the Services. “Third Party Content” means Content that originates from parties other than Tenoin or its users, which is made available in connection with the Services.

a. Responsibility for Your Content

You alone are responsible for Your Content. You assume all risks associated with Your Content, including anyone’s reliance upon its quality, accuracy, or reliability, or any disclosure you make that makes you personally identifiable. You acknowledge that you own, or have the necessary permissions to use and/or authorize the use of, Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by Tenoin. You acknowledge that you may expose yourself to liability if: Your Content contains material that is false, intentionally misleading, or defamatory; violates any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including, but not limited to hate speech or spam; exploits or otherwise harms anyone; and violates or advocates the violation of any law or regulation.

Our Service allows you and other users to create and join public groups (“Public Groups”). Public Groups enable users who have a common interest or affiliation to chat among themselves. Your Content and User Content in Public Groups are publicly available to other users. Public Groups may contain User Content which you may find unsuitable, and you may choose to leave any of such groups at any time. You are fully responsible for Your Content, and we are under no obligation to review Your Content and User Content in Public Groups. You may report Content which you find inappropriate or has violated these Terms by using our in-app reporting tools.

THE INFORMATION, OPINIONS, AND CONTENT EXPRESSED IN PUBLIC GROUPS ARE NOT NECESSARILY THOSE OF TENOIN OR CONTENT PROVIDERS. TENOIN DOES NOT UNDERTAKE TO MONITOR OR REVIEW PUBLIC GROUPS, AND THE CONTENT OF PUBLIC GROUPS IS NOT THE RESPONSIBILITY OF TENOIN. TENOIN MAY REMOVE OR MODIFY ANY CONTENT WITHOUT NOTICE OR LIABILITY AT ANY TIME AT TENOIN’ SOLE DISCRETION. ANY USE OF THE PUBLIC GROUPS WILL BE AT YOUR OWN RISK AND WILL BE SUBJECT TO THE DISCLAIMERS AND LIMITATIONS ON LIABILITY SET OUT HEREIN.

b. Our rights to use Your Content

We may use Your Content in a variety of different ways as permitted by our Privacy Policy, including publicly displaying it, reformatting it, incorporating it into reports, collections, marketing materials and other works, creating derivative works, summaries, or aggregations from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms. As such, you grant us (Tenoin, its subsidiaries, and affiliates) the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully sublicensable (through multiple tiers), transferable right to use Your Content for any purpose (including, without limitation, the rights to use, reproduce, publicly perform or display, distribute, adapt, publish, modify, translate, incorporate into other works in any form, media, or technology, and create derivative works of Your Content, in whole or in part, throughout the world in any media). Finally, you irrevocably waive, and cause to be waived, against Tenoin and its users any claims and assertions of moral rights or attributes with respect to Your Content.

We gather and compile information and data about our users and their usage of the Services on a collective basis, in a manner which does not disclose or reveal any personally identifiable information about individual users. You understand, acknowledge, and agree that we are the sole owners of all such aggregated, anonymous data for all purposes, and have the unrestricted right to use such data and to disclose or distribute such data to third parties as we see fit, throughout the world, in any media or form.

c. Removing Content

We reserve the right to remove, screen, edit, or disable access to any of Your Content, without notice to you, that we consider, in our sole discretion, to be in violation of these Terms or otherwise harmful to the Services.

If you create a username for your account, we may remove or reclaim it if we believe it is inappropriate or violates any trademark policies (such as when a trademark owner complains about a username that does not closely relate to the user's real name).

d. Reporting Violations

While we are under no obligation to review Your Content, we reserve the right to do so at any time. We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties, and we may cooperate with such authorities as they may request, all without liability to us.

f. Feedback

We welcome your feedback, ideas, proposals, comments and suggestions for improving our Services (collectively, “Feedback”). By sending us Feedback, you agree that: (i) your Feedback doesn’t contain the confidential or proprietary information of third parties; (ii) we are under no obligation of confidentiality, expressed or implied, with respect to your Feedback; (iii) we may have something similar to the Feedback already under consideration or in development; (iv) we own all right, title and interest in and to your Feedback, even if you have designated it as confidential; and (v) we are free to use the Feedback for any purpose, without any restriction or compensation to you. You hereby irrevocably assign all right, title and interest in and to the Feedback to us.

For avoidance of doubt, Tenoin shall be under no obligation: (1) to maintain any Comments in confidence; (2) to compensate you in any way for your Comments; or (3) to respond to any Comments.

4. Privacy Policy

Tenoin takes your privacy seriously. We have created a Privacy Policy to inform you about the kind of information we may collect and the ways we may use it. Please review our Privacy Policy carefully.

You represent that you have read, understood, and agreed to the terms of our Privacy Policy, which is incorporated herein by reference and made a part of these Terms.

5. Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order). We cannot and do not review all communications, products, or services made available on or through the Sites, but, although not obligated to, may review, verify, make changes to or remove any Comments, Site Content, or the Sites, including information submitted in connection with the Site Content or other features at any time, with or without notice in our sole discretion.

6. Disclaimers and Warranties

Tenoin reserves the right to change the assortment of Products and Services offered and to limit the quantity of Products and Services that may be purchased from time to time and at any time, without prior notice. We also reserve the right to alter the terms or duration of any special offers or sale promotion. Tenoin is not liable in case of stock outage or unavailability of products. We have made every effort to display as accurately as possible the colors of our products that appear at the Sites, but we cannot guarantee that your computer monitor's display of any color will be accurate.

Tenoin expressly disclaims, to the fullest extent permitted by law, any express or implied warranties: (i) that the Sites, Services, Site Content, goods, advice, information or links provided on the Sites will meet your requirements; (ii) that the Services will be uninterrupted, timely, secure or free from error; (iii) that defects in the operation or functionality of any software provided to you as part of the Services will be corrected; (iv) regarding the Site Content, goods, services, advice, information or links provided by any third parties or users; (v) that the Site, Site Content, goods, services, advice, or information displayed on the Site will meet your requirements; and (vi) that the Sites will be error-free or that any errors will be corrected. No advice or information, whether oral or written, obtained by you from the Sites shall create any warranty not expressly stated in these Terms.

You understand that the technical processing and transmission of any Site Content and Comments may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent to or from our Sites will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the Sites or the Internet, including, for example, personal information such as your name or address. Tenoin assumes no responsibility for: (a) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any communication; and (b) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on any of the Site, including any injury or damage to you or to any person’s computer related to or resulting from use of the Services or the Site.

No conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply to the Sites, Site Content and/or Services except to the extent that they are expressly set out in these Terms.

7. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY, SINCE IT LIMITS THE LIABILITY OF TENOIN. EACH OF THE SUBSECTIONS BELOW ONLY APPLIES UP TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. NOTHING HEREIN IS INTENDED TO LIMIT ANY RIGHTS YOU MAY HAVE WHICH MAY NOT BE LAWFULLY LIMITED.

A. YOU AGREE THAT THE SERVICE IS MADE AVAILABLE TO YOU ON AN “AS IS” BASIS, WITHOUT WARRANTY OF ANY KIND, AND THAT YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN DISCRETION AND RISK (INCLUDING, WITHOUT LIMITATION, THE RISK THAT YOU MIGHT BE EXPOSED TO CONTENT THAT IS OFFENSIVE, INDECENT, INACCURATE, OBJECTIONABLE, OR OTHERWISE INAPPROPRIATE). WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THE SERVICE, THE SAFETY OR SECURITY OF THE SERVICE, OR ANY CONTENT INCLUDED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COURSE OF DEALING OR USAGE OF TRADE.

B. WE MAKE NO CLAIMS OR PROMISES ABOUT THE CONDUCT OF THIRD PARTIES. ACCORDINGLY, WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM THE ACTIONS OF THIRD PARTIES (INCLUDING, WITHOUT LIMITATION, IF ANOTHER USER MISUSES YOUR CONTENT OR IDENTITY, OR IF YOU HAVE A NEGATIVE EXPERIENCE WITH A THIRD PARTY ON THE SERVICE).

C. YOU AGREE THAT OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR LOSSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE SERVICES OR CONTENT, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT, IF ANY, YOU PAID DIRECTLY TO TENOIN IN CONNECTION WITH THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, OR (II) $100.

D. TENOIN AND ITS AFFILIATES DISCLAIM ALL LIABILITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF OR DAMAGE TO REPUTATION TO YOU OR ANY THIRD PARTY, INABILITY TO USE THE SERVICE, COSTS OF PROCURING SUBSTITUTE SERVICES, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT, LOSS OF INFORMATION OR DATA, OR ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES), WHETHER BASED IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE SERVICE OR CONTENT, EVEN IF TENOIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IF YOU ARE DISSATISFIED WITH THE SITE, THE SERVICES, OR THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITES AND SERVICES.

8. Indemnity

You agree to defend, indemnify and hold harmless Tenoin, its affiliates, its officers, directors, members, employees, agents and representatives from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses (including, without limitation, reasonable legal and accounting fees) in any way related to or arising out of: (i) your access to or use of the Products and Services, (ii) Your Content, (iii) your violation of any of these Terms; or (iv) the infringement by you, or anyone using your account, of the intellectual property rights or other rights of any person or entity. Tenoin reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims at your expense. You agree not to settle any matter for which you are required to indemnify us without our prior written consent in each case. We will use reasonable efforts to notify you of any such claim, action, or proceeding once we become aware of it; however, our failure to notify will not affect your obligations hereunder (except to the extent that our failure to notify you materially prejudices your ability to defend the claim).

9. Copyright and Trademark Disputes

We respect copyright law and expect our members to do the same. If you believe any Content or materials on the Services infringe your copyright, you agree to abide by the notice and takedown procedures set forth in the Digital Millennium Copyright Act.

10. Our Policy Toward Children

Our Service is not directed to children under the age of 13, and we do not knowingly collect, solicit, or store personally identifiable information from, or about children under the age of 13. For that reason, we ask you to confirm your age when you sign up for the Services by providing an accurate age.

11. Governing Law and Venue

These Terms are governed by the laws of the State of California, without prejudice to that State’s conflict of laws provisions. Subject to Section 13 below (Binding Arbitration), for any claim, cause of action, or dispute that may arise between us and that is not subject to the binding arbitration provisions (i.e., if you choose to opt out of arbitration under Section 13(d)), you accept the exclusive jurisdiction of the federal and state courts located in the Southern District of California. The parties expressly exclude application of the United Nations Convention for the International Sale of Goods to these Terms. Notwithstanding anything to the contrary in these Terms, we may seek injunctive or other relief in any state, federal, or national court of competent jurisdiction for any actual or alleged infringement of our or any third party’s intellectual property and/or proprietary rights. Some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer's country and or require that their substantive laws, including privacy laws, apply. This section does not override those laws.

12. Binding Arbitration

a. Informal Negotiation

In the event of any dispute, claim, or cause of action that you may have against us arises out of or relates to your use of the Services (“Dispute”), you agreed that you will first contact us in writing of the Dispute at the contact information below (“Notice”). The Notice must describe 1) Your legal name, 2) Your phone number; 3) the basis and nature of the Dispute; and 4) the specific relief sought. Upon our receipt of your Notice, the parties will attempt in good faith to informally resolve the Dispute within 30 calendar days before initiating arbitration proceedings (“Informal Resolution”).

b. Mandatory Arbitration

If the parties are unable to resolve the Dispute through the Informal Resolution process, then you agreed that the Dispute shall be exclusively resolved and settled by confidential binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), and where applicable and appropriate, the AAA Supplementary Procedure for Consumer Related Disputes (www.adr.org) The initiating party may decide the arbitration to be conducted in person, online and/or be based on written submission. In the case of in-person arbitration, then it shall be conducted in California, Orange County. The language shall be English. Any judgement on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

c. No Class Action

THE ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. UNLESS BOTH YOU AND TENOIN AGREE, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF.

d. Arbitration Opt-Out

You have the right opt out mandatory arbitration by sending us a written notice of your decision to opt out, within 30 days of the date you first accepted these Terms, to our physical address listed below. Your written notice must include your phone number, your legal name, country of residence, and your email address. If you send us a written notice or if this binding arbitration provision is invalidated, in whole or in part, then the mandatory arbitration provisions in this Agreement will not apply, and the parties agree that the exclusive jurisdiction and venue described in Section 12 above shall apply. IF YOU DO NOT SEND THIS WRITTEN NOTICE, THEN YOU AGREE TO BE BOUND BY THE MANDATORY ARBITRATION PROVISIONS IN THESE TERMS.

Questions or Concerns. If you have any feedback, questions, or concerns regarding this TOS, please send us a detailed message to  support@tenoin.com. We will make every effort to resolve your concerns.